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F.A.Q.

How can I track the shipment?

When the parcel is shipped, Eleventy sends you an e-mail reporting the tracking code for following the shipment. The partner couriers are SDA and GLS for Italy, DHL and Export Box for Extra Italy deliveries.

Which methods of payment can I use?

For the shopping online on Eleventy.it, you can choose to pay via credit card, PayPal, Bank Transfer and Cash on Delivery. This last option is valid only for shipments in Italy.

What is the Tax-free price?

The Tax-free price is the product price VAT reduced. It is reserved only for customers resident out of European Union. The system will automatically calculate the total amount with tax-free prices if the country selected for the shipment is Extra Ue.

How many Custom duties and tax will I have to pay?

In the shop section of Eleventy.it, all items available for the shopping online report VAT included and excluded prices. The tax-free price is valid only for shipments in Extra European Union Countries. The perfect total amount is calculated in the cart: the exact price of each item is not finalized until you have selected the shipping destination. The total invoice paid during purchasing procedure does not include DDU countries where the Customer will be charged for any local sales taxes and import duties on the purchase.

Are the credit card payments safe?

The gate used for the credit card transactions uses SSL (Secure Socket Layer) technology that protects your data via information encryption and guarantees maximum integrity and privacy of transmitted data. Eleventy.it website does not keep credit and debit card numbers and data. They are stored in a secure Unicredit Bank site that makes the transaction. During payment transactions, the system could ask you 3D Secure Code: it is a special security code matched to your credit card for the shopping online, in order to make it more secure. You may ask your bank this code.

What about the privacy of my data?

Eleventy.it ensures that information you share is private and confidential. The subscription to the Newsletter and the sending of commercial news is always with your consent, confirmed when you flag the dedicated check boxes available in the website. If you do not want to receive any commercial news or Newsletter, please use the Unsubscribe option. For more info, please read the Privacy Policy.

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